Job Description & Overview
The Specialist - Program Operations at Punjab Skills Development Fund plays a critical role in managing and overseeing program operations to ensure effective delivery and compliance within the skills development sector, specifically technical and vocational education and training. To support the execution and day-to-day monitoring of PSDF-funded training contracts for assigned schemes and Training Service Providers (TSPs), in line with PSDF business rules and SOPs. The role verifies TSP deliverables (class commencement, trainee enrolment, attendance, assessment, completion and employment), processes TSP invoices and trainee stipend and final payment cases for recommendation, handles first-level queries and complaints from TSPs and trainees, conducts field visits, and maintains accurate data and periodic reports for the Assistant Manager / Manager Program Operations. This role is responsible for monitoring contracts and grants, verifying payments and deliverables of Training Service Providers, and addressing queries and complaints related to program execution. Excellent in MS Office and a solid understanding of CRM systems enhance the Specialist’s ability to maintain accurate data and generate insightful reports.
Eligibility Criteria &
Requirements
RESPONSIBILITIES
• Coordinate with assigned TSPs on day-to-day contract execution as per agreed guidelines, PSDF business rules and SOPs, and ensure timely delivery of deliverables.• Verify TSP deliverables, including class commencement, trainee enrolment and eligibility, attendance, assessment results, completion and employment / placement evidence.• Carry out comprehensive follow-up of employment reporting and conduct verifications for timely processing of final (employment-linked) payments.• Conduct pre- and post-contract evaluations and field visits of TSPs as assigned, and report findings and follow-up actions.
• Process TSP invoices and trainee stipend cases in the system, check them against verified deliverables, and forward recommendations to the Assistant Manager within timelines.
• Identify discrepancies in system-generated payment or service recommendations and refer them to the Monitoring team for rectification within the agreed TAT.• Respond to first-level queries and complaints from TSPs and trainees, including those received through the PSDF helpline and CRM; resolve them within TAT and escalate unresolved cases.• Coordinate with internal teams (Monitoring & Evaluation, Finance, MIS/IT) and external stakeholders for the smooth running of assigned schemes.• Prepare the quarterly coverage plan for capacity building of assigned TSPs and help deliver the planned sessions and visits• Maintain accurate and up-to-date records and data in BSS/CRM and contract files.• Prepare periodic monitoring reports, data analyses and presentations for management. • Implement the program operations framework and provide input to improve SOPs, monitoring tools and systems based on field experience.• Provide records and information needed for internal, external and donor audits.• Perform any other task assigned by the supervisor.
Frequently Asked Questions (FAQs)
How to apply for Specialist - Program Operations at
Punjab Skills Development Fund?
Applicants must follow the official guidelines outlined above. If an online
application link is provided, click "Apply Online Now" to
visit the official career portal. Otherwise, submit hard copies of your CV,
degrees, CNIC, and photos to the specified postal address.
What is the application deadline for
this position?
The last date to submit your application for this position is
17 November 2026. Applications
submitted after the deadline will not be accepted.
What qualifications are required
for this role?
Candidates applying for Specialist - Program Operations should hold a minimum qualification of
Masters/Bachelors (Hons) (16 years), Years of Education, Economics, Management, Social Sciences with
required experience as specified by
Punjab Skills Development Fund.
Where is this job located?
This job position is located in LAHORE,
Punjab, Pakistan.
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job applications?
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recognized. Never send money to any individual claiming to offer job guarantees.
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